PMA Workshop

The Core Skills Programme for Frontline Staff ia a practical training programme is designed to equip GP receptionists, administrators, care navigators, and other frontline staff with the essential skills needed to deliver high-quality, patient-centred support in today’s primary care environment.

PMA’s Practice Management Fundamentals Programme is structured around five essential pillars of practice management, making it ideal for individuals seeking to refresh their knowledge or enhance their skillset. Each module reflects the latest updates, ensuring you stay informed and equipped to meet the evolving demands of modern practice management.

The ‘Core Skills’ Programme for Frontline Staff is a practical training programme is designed to equip GP receptionists, administrators, care navigators, and other frontline staff with the essential skills needed to deliver high-quality, patient-centred support in today’s primary care environment.

PMA’s Practice Management Fundamentals Programme is structured around five essential pillars of practice management, making it ideal for individuals seeking to refresh their knowledge or enhance their skillset. Each module reflects the latest updates, ensuring you stay informed and equipped to meet the evolving demands of modern practice management.

Welcome to the Leadership & Change Management Training Programme workshop designed to equip leaders with the skills and knowledge needed to drive organisational success and navigate the complexities of change. Throughout this workshop, participants will explore various aspects of leadership, from motivating teams to managing difficult conversations, and learn how to implement effective change management strategies.

The Personal Development web workshop programme is designed to provide you with a comprehensive journey aimed at enhancing your personal and professional growth. This programme has been meticulously designed to equip you with essential skills in resilience, wellbeing, time management, teamwork, and confidence-building.

This web workshop is for Senior Managers, Practice or Administration Managers in Primary care who need to gain a thorough understating of the Delivery Plan for Recovering Access to Primary Care. During the workshop, delegates will gain a detailed understanding of the new contractual requirements around access to GP services.

The key objective of this workshop is for non-clinical staff to understand the advantages of a digitally transformative practice. This session includes an in depth look at all those online resources available within practice to streamline access to healthcare for patients and streamline workload for a more efficient practice.

Correspondence Management represents one of the new processes that was swiftly adopted during COVID. It is especially important as there has been a substantial increase in correspondence being received in practice. To enable a more streamlined GP workload, valuable GP time must be released. This will be achieved by training non-clinical staff to manage all incoming documentation including clinical correspondence and safely redirecting only the most appropriate information to GP’s.

This three-hour virtual workshop has been developed to support front-line staff and other health care professionals in General Practice to develop their skills and confidence to provide excellence in customer service and to better manage disputes and to help manage challenging conflict situations experienced in practice.