This three-hour virtual workshop has been developed to support front-line staff and other health care professionals in General Practice to develop their skills and confidence to provide excellence in customer service and to better manage disputes and to help manage challenging conflict situations experienced in practice.
We will consider how and why conflict may arise between staff members and the patients or their carers around access to services, treatments and other aspects of practices life and will consider and reflect on ways to manage this.
Wednesday, 10th June 2026
Timing: 1:00pm – 4:00pm
£85.00 per person
After registering, you will receive a confirmation email containing payment details and joining instructions.
Register for this workshop here
SPACER
Agenda
| Introduction, Objectives, Why are we here? |
Key Characteristics of Excellent Customer Service
|
Complaints
|
Communications
|
Listening for Success
|
Conflict
|
Understand how to effectively communicate with patients
|
| Q&A |
| Close |
SPACER
Register for this workshop here
