Correspondence Management represents one of the new processes that was swiftly adopted during COVID. It is especially important as there has been a substantial increase in correspondence being received in practice. To enable a more streamlined GP workload, valuable GP time must be released. This will be achieved by training non-clinical staff to manage all incoming documentation including clinical correspondence and safely redirecting only the most appropriate information to GP’s.
Staff trained in Correspondence Management & Clinical coding will read, code and action all other necessary work against a framework based on robust protocols agreed within the practice and in so doing will free up GP time and improve the use of resources throughout the practice. It will require change – both in terms roles and responsibilities.
Wednesday, 11th March 2026
Timing: 1:00pm – 3:00pm
£85.00 per person
After registering, you will receive a confirmation email containing payment details and joining instructions.
Register for this workshop here
SPACER
Agenda
| Welcome & Introductions |
This session will discuss how Correspondence Management is now a recognised tool to help meet the growing challenges of GP Practice.
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This session will prepare you to undertake safe Correspondence Management
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Understanding Medical Terminology
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Practical Sessions to explore Correspondence Management methods
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Correspondence Management methods
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Managing Risk and Audit
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Next Steps – Planning to implement Correspondence Management in practice & Future opportunities
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| Review of Learning Objectives and Concerns |
| Q&A |
| Close |
SPACER
Register for this workshop here
