This workshop is for NHS staff who are Practice or Admin Managers in Primary care who want to improve their operational delivery.

Managing Practice Finances Virtual Workshop  This workshop is where practice finances and accounting systems are explained in a user-friendly, interactive way. The session will give you an overview of your accounting system and walk you through a set of Practice Accounts. It will also cover superannuation and update you on the financial changes to expect ... Read more

Customer and Conflict Management Virtual Workshop  This three-hour virtual workshop has been developed to support front-line staff and other health care professionals in General Practice to develop their skills and confidence to provide excellence in customer service and to better manage disputes and to help manage challenging conflict situations experienced in practice. We will consider ... Read more

This workshop will explore the menopause transition, how it can affect individuals in the workplace, and how colleagues can provide understanding and support

Correspondence Management & Workflow Optimisation  This workshop will explore how effective correspondence management can improve efficiency, reduce risk, and support the day-to-day demands of general practice. Participants will learn about best practice, workflow optimisation, and the importance of managing clinical correspondence accurately and consistently. The session will cover key processes, including understanding medical terminology, coding ... Read more

Succession Planning and Staff Retention in Primary Care This workshop will explore how Practice Managers can build a sustainable workforce through effective succession planning, leadership development, and staff retention strategies. The session will consider how practices can identify future workforce needs, develop existing talent, and ensure they have the right skills and people in place ... Read more