Customer and Conflict Management Virtual Workshop 

This three-hour virtual workshop has been developed to support front-line staff and other health care professionals in General Practice to develop their skills and confidence to provide excellence in customer service and to better manage disputes and to help manage challenging conflict situations experienced in practice.

We will consider how and why conflict may arise between staff members and the patients or their carers around access to services, treatments and other aspects of practices life and will consider and reflect on ways to manage this..

Objective:

Participants will gain an understanding of practices finances and how to understand the accounts produced by your accountant. Good financial management should lead to reduced financial risk in the ever-changing world of general practice.

Date: 22nd October

Timing: 1pm – 4pm

£85.00 per person

After registering, you will receive a confirmation email containing payment details and joining instructions.

Register for the workshop here