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Receptionists are often the first point of contact in general practice for patients when it comes to ordering their repeat medications or when they have a prescription related query. Often receptionists and administrative staff play a hidden but crucial role in the highly complex process of repeat prescribing. But, the collaboration between clinical and administrative staff is equally crucial to maintaining the quality and safety of prescribing.

With the new General Data Protection Regulations (GDPR), that came into force in May 2018, more attention is focused on ensuring healthcare staff use and share information in a legal and secure way.

You will need to understand what is considered personal data and the responsibility the use and sharing of it brings. Learning how good, safe management of information can assist in the provision of good quality care and be a cornerstone of good governance, it will help in understanding the need to incorporate data protection into day to day practice and planning.

This apprenticeship will enable you, as an experienced support worker, to carry out a range of clinical and non-clinical healthcare or therapeutic tasks, under the direct or indirect supervision of the registered healthcare practitioner. You will provide high-quality, compassionate healthcare, following standards, policies, or protocols and always acting within the limits of your competence. Your team-leading skills will be developed through this apprenticeship.

As models of care within the NHS evolve to provide a multi-disciplinary, flexible workforce and healthcare and social care are increasingly integrated, the role of the Healthcare Support Worker (HCSW) has become increasingly highlighted. In addition, a range of national drivers has resulted in an increase in the number of HCSWs employed in healthcare. Until recently, this role has not been clearly defined or regulated. Based upon Healthcare Support Worker Level 2 Apprenticeship Standard, this focuses on the core practical skills and underpinning knowledge and theory to gain competence, under clinical supervision, to be a healthcare practitioner in a GP Practice.

This is designed to enable existing and aspiring senior managers, working in the operational or strategic field, to develop and enhance their current leadership and management skills. It is most appropriate for those well established in a management role, already comfortable with providing direction and leadership, in addition to managing resources, performance, finances and change.

This 60 credit Diploma sits within post-graduate levels of education. It is equivalent to a PG Certificate and one-third of a Master’s degree in most UK Business Schools.

You’ll be working at scale, leading large, multi-disciplinary teams based on multiple sites via GP Federations, Super Practices, PC Networks, Training Hubs and ICS’s.

This certificate is designed to develop an individual for the role of Dental Practice Manager who is responsible for all non-clinical aspects within a practice to achieve excellent patient care, quality, cost and delivery performance in line with practice strategy, goals and values by providing support and direction to all practice staff.

Are you new to a leadership role? This apprenticeship is ideal for those aspiring into a supervisory or management role and who may subsequently move into the full management role. It is suitable for new or existing employees who are expected to develop the skills necessary to lead or manage teams.

Are you established in your leadership role and looking to develop advanced skills? This apprenticeship is designed for those already working in an established management role but would benefit from developing a wider range of management skills. It is set at a standard suitable for those who are managing teams or projects and are responsible for achieving operational or departmental goals as part of their organisation’s strategy.

According to the UK’s Health and Safety Executive (HSE, 2017), work related stress, anxiety and depression continue to represent a significant ill health condition in the workforce of Great Britain. Work related stress accounts for 37% of work related ill health and 45% of days lost, in 2015/16. The occupations and industries reporting the highest rates of work related stress remain consistently in the health and public sectors (HSE 2017).

This programme focuses on issues that regularly arise in medical practice and are often difficult to deal with. We will cover how to build resilience into your practice in an interactive way with practical guidance to enable participants to manage more effectively their human resource and deal with any staffing challenges. The workshop will focus on developing personal and professional behaviours, to ensure employee engagement and wellbeing. The workshop will give participants new techniques for greater efficiency, effectiveness and emotional balance during periods of stress and accelerated change.