Thrive not just Survive

• Why are we here?
• What do we want from this session?

• Effective time management
• Introduction to the core principles of time management
• Time Management in a primary care setting – tips and techniques
• Tools to analyse and prioritise tasks and workload
• Delegation and ways of doing things differently
• IT optimisation
• Disruptions and interruptions – how to manage them

• Common causes of aggressive behaviour in General Practice
• Defining ‘aggressive behaviour’ and assessing when it becomes violent
• Recognising the signs
• Escalate or de-escalate
• Managing difficult conversations
• Assertiveness
• Taking appropriate action
• Things to remember
• Resources to help

Resilience & Wellbeing – building resilience

• What is resilience – how do we achieve it?
• What are our greatest assets?
• What motivates people?
• Wellbeing – best practice for your practice
• Work-life balance – and techniques to achieve it
• Stress Management – and coping strategies

• Business vision, values and culture
• Workforce development and training plan
• Succession planning

There will be interactive exercises throughout the session that will require the attendees to think about a situation that they have previously encountered and to think about how they deal with it and what they would do differently. This will be based on typical scenarios found in GP Practices and will be an opportunity for participants to develop new techniques to deal with enhanced patient interactions. Emphasis will be on developing confident communication skills.