The role of the administrative assistant and secretary in the healthcare sector can be a wide and varied role – and in all instances, a hugely rewarding one.
The web workshop will develop your skills relevant to general practice, but could take you beyond general practice and into acute care, private practice, research, the wider pharmaceutical industry and other complimentary medical environment. The web workshop will give you the skills to operate across many other healthcare environments from radiology, pathology, physiotherapy or speech therapy, but in all of these areas you will find areas of common practice.
Regardless of the area of choice, the administrative skills deployed in the Primary Care environment will fulfil a varied and crucial purpose.
The duties will range from the relatively routine to more challenging. The administrator works very much as part of a team, liaising with a variety of healthcare professionals. Where there may be direct contact with the patient, the role of the administrator is also very important, as it can be the first link in the consultation process. It is, therefore, vital to have a helpful and sympathetic attitude in order to inspire confidence and dispel any fears and anxieties.
Objectives
- How to set up and plan a meeting
- Personal preparation as minute taker
- How to write an agenda
- How to take notes/minutes
- How to recognise and record decisions and actions
- How to write up minutes
- How to follow up actions
- Brief introduction to Lean Sigma
Workshop Agenda
Below is an outline of the proposed agenda, if you have any questions please get in touch.
| Registration |
| Introduction & Objectives – Why are we here? |
| Difficulties you may face and how to overcome them |
Different types of meeting – and minutes
|
Before the meeting
|
During the meeting
|
After the meeting
|
| Brief introduction to Lean Sigma |
Role Play
|
| Final summary & Q&A |
| Close |
