Section 4: Operational Management, Workforce Development and IT

This 3-hour web workshop will look at operational management, workforce development and how to work collaboratively across practices and primary care networks as a GP Partner.

We will look at how new processes such as Correspondence Management – that were swiftly adopted during COVID – to enable a more streamlined GP workload.

The module will be delivered with practical guidance to enable participants to map the techniques and outcomes onto their own practice.

Registration coming soon

Objectives

This session will give delegates the opportunity to reflect on the changes of the last 12 months and understand how new technologies and consultation types, including telephone triage – as an essential patient engagement technique – will continue to impact on traditional work patterns. It will help focus on and enhance current skills and provide delegates with an understanding of delivering care through Document Management.

Programme

Introduction and Welcome

Operational Delivery: overview of the General Practice current daily and weekly processes

Improving Performance

How to hold staff accountable
Discussing issues at clinical / practice meetings – how best to facilitate /using evidence
How to deal with a red flag issue

Correspondence Management

How recent technological changes have affected primary care
How recent technological changes have affected the way patients interact with practices: E-consult, Klinic etc.
Quick overview and what you need to know as a partner:
- Policies and processes: QoF, ES, Contract targets
- Risks, obstacles and barriers to Correspondence Management
- Understand the 4 Principles and the 5 Processes of Document Management

Telephone Triage

Definition of Triage
The purpose of triage, why do we need it – Right person, in the right place at the right time
Maximising the use of clinical IT systems and third party software – for example, Ardens, AccuRX, Klinic, e-Consult etc.

Summary and Q&As

Close

Section 4: Operational Management, Workforce Development and IT

This 3-hour web workshop will look at operational management, workforce development and how to work collaboratively across practices and primary care networks as a GP Partner.

We will look at how new processes such as Correspondence Management – that were swiftly adopted during COVID – to enable a more streamlined GP workload.

Programme

Date: Coming soon

Time: 9.30am – 12.30pm