PMA PROFESSIONAL MEMBERS’ WEBINAR
The NHS is transitioning to an integrated care service model and as a core driver for this new service model, patients will be given more healthcare options, better support, and properly joined-up care. Delivered at the right time, by the right clinical service provider in the optimal care setting. This approach is fully aligned with the Five Year Forward View. Underpinning this new care service model is the choice and control given to individuals through the Personalised Care model – a person-centred approach where the promotion of well-being and independence are key outcomes of care.
Personalised care means people have choice and control over the way their care is planned and delivered. It is based on ‘what matters’ to them and their individual strengths and needs (NHS England, 2020)*.
The new personalised care roles, the Social Prescribing Link Worker, the Care Coordinator, and the Health and Wellbeing Coach, will be integral to general practice and all three roles will be key members of the PCN multi-disciplinary team, embedding personalised care and supporting all team members to take a personalised care approach.
Working together, through a single point of access, these three roles support individuals to take more control of their health and well-being.
- The Social Prescribing Link Worker spends time with an individual around their social determinants of health. Importantly, they are a bridge between primary care and the local community.
- The Care Coordinator, acts as a central point of contact, helping patients to navigate the healthcare system more easily, and to provide a fully joined-up care journey.
- The Health and Wellbeing, using specialist coaching and behaviour change techniques support people to reflect on and change their health-related behaviours, focusing on sustainability.
In this webinar, Sheinaz Stansfield will share her lived experience of personalised care planning and its impact on people with long-term conditions. Embedding of personalised care roles in her PCN will also be shared.
