Person-Centred Care and Communication

Mental Health Upskilling: Dementia –Session Two

This session focuses on the critical importance of person-centred care and effective communication strategies in dementia settings. This workshop will explore the principles of person-centred approaches that prioritise the unique needs and preferences of individuals living with dementia.

Delegates will learn about validated communication frameworks and their application in clinical practice, emphasising culturally competent communication tailored to the diverse UK population.

Additionally, the session will address common behavioural challenges in dementia care, equipping participants with evidence-based strategies to manage these behaviours effectively. Through interactive activities, participants will practice and reinforce their communication skills in a supportive environment.

Learning Objectives:

By the end of this session, delegates will be able to:

Define Person-Centred Care: Explain the principles of person-centred care in dementia settings and its significance for improving patient outcomes.
Identify Relevant Standards: Recognise the professional standards and guidelines that govern person-centred care, including those set by the Care Quality Commission (CQC) and the NHS.
Apply Effective Communication Strategies: Utilise validated communication frameworks, such as the SPIKES protocol, in clinical practice to enhance interactions with patients and families.
Understand Behavioural Challenges: Identify common behavioural challenges associated with dementia and understand their underlying causes.
Implement Evidence-Based Practices: Apply evidence-based strategies for managing challenging behaviours in dementia care, informed by UK research and guidelines.
Engage in Role-Playing Activities: Demonstrate improved communication skills and techniques through role-playing exercises, reflecting on real-life scenarios and their application in practice.

Healthcare professionals

Workshop Agenda

Below is an outline of the proposed agenda, if you have any questions please get in touch.

Welcome and Session Overview

Brief overview of session objectives, recap from session one and agenda for session two.

Principles of Person-Centred Care

Discussion on the importance of person-centred care in dementia settings, emphasising holistic approaches that prioritise individual needs and preferences.
Highlight relevant professional standards and guidelines, including those set by the Care Quality Commission (CQC) and the NHS.

Effective Communication Strategies

Overview of validated communication frameworks (e.g., SPIKES protocol) applicable in clinical settings, with a focus on culturally competent communication tailored to diverse UK populations.
Role of nursing and AHPs in facilitating effective communication with patients and families, discussing best practices and NHS standards for communication in dementia care.

BREAK

Understanding Behaviour in Dementia Care

Discussion of common behavioural challenges and their underlying causes, integrating knowledge of local context and patient demographics.
Incorporate evidence-based practices for managing challenging behaviours, referencing UK research and guidelines relevant to dementia care.

Activities: Role-Playing and Communication Exercises

Participants engage in role-playing scenarios to practice communication strategies and enhance understanding of behaviour, focusing on real-life situations and applying knowledge of local resources.

Wrap-Up and Q&A Session

Recap of key points from the session.
Open the floor for questions and discussions.

Close