Enhanced Care Navigation

The workshop will support the delegate’s understanding of the role, responsibilities and competencies to enable the delivery of enhanced care navigation and will look in turn, at supporting the development of these skills.

The learning outcomes of the workshop:

Delegates will understand the principles of Enhanced Care Navigation
They will understand the benefits of supporting and enabling healthier behaviours and self-care for patients.
Explore conversational techniques and build on communications techniques introduced at the active signposting training, such as active listening, motivational conversations and dealing with difficult conversations.
They will gain an understanding of how to work across a range of service providers and develop skills in forming and maintaining professional relationships and networks across organisations and clinical specialists.
Will understand the potential complexities and risks.
They will provide a degree of independent, autonomous working and will work effectively alongside the clinical Care Navigation lead.

Introduction and Welcome – Open Forum – your challenges and concerns

Overview of the Enhanced Care Navigation & Objectives

What is the Enhanced Care Navigation role

What is Enhanced Care Navigation & what it isn’t?
Patient expectations
Communication techniques for enhanced CN
- Active Listening
- Motivational conversation
- Dealing with difficult conversations

Break

Enhanced CN – Setting the Scene and Introduction to the Core Competencies

Access to Services

Review of the existing Service Directory
Know what there is in place that will benefit patients – who do you ask?
Giving advice to your team.
How do you demonstrate persistence and resilience when faced with barriers to accessing services?
Discussion/ work around own services in locality and directory
Key access issues (e.g. pharmacies, clinics, appointments, etc.)

Personalising your Care Navigation journey

Understand the role of Enhanced CN… it’s about managing patient expectations and not losing the ability to say NO.

Building good working relationships

Developing the ability to build good, effective working relationships – and a multi-agency approach

How to actively seek out relevant and appropriate contacts to develop a network across a wide range of sectors including:
- health
- social
- voluntary sectors.

LUNCH & Networking

Group discussion of local signposted services

Signposting to Service Providers | Knowledge of localised services

To provide a practical understanding and basic advice to promote localised services:

Signposting

BREAK

Professionalism

For enhanced care navigation; demonstrating professional behaviour, attitudes & attributes:

Collaboration

Explore collaboration and examples of good practices locally and elsewhere

Action Planning

Summary of Key Considerations – and Q&A

Close