PMA WEBINAR BROUGHT BY CALLCARE HEALTH
– FREE TO JOIN
This 1-hour webinar is designed for general practice managers and senior staff looking to strengthen their workforce strategy. It will provide practical insights into evaluating existing skill mix, identifying competencies and gaps, and utilising team skills more innovatively to improve access and capacity. Attendees will also explore effective recruitment planning, cross-team collaboration, and how to support partial retirement transitions. The session concludes with an overview of apprenticeships and training opportunities that can be integrated into practice development plans.
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CallCare Health
A trusted partner in patient care
In today’s primary care environment, the pressure to improve patient access while maintaining high standards of care is greater than ever. GPs and practice teams face increasing demands, often while struggling with high staff turnover, recruitment challenges, and the emotional toll of frontline patient interactions.
At CallCare Health, we work as a natural extension of your clinical team. We are patient experience experts, supported on-site by medically trained professionals. With 27 years of experience supporting primary care, we advise on the entire patient journey and share proven best practices to drive improvements and efficiencies. We provide professional patient communication and care coordination services that ease pressures by delivering reliable, high-quality support. Whether it’s managing appointment bookings, triaging urgent calls, coordinating ongoing care, or handling general patient enquiries, we act as a stable and skilled extension of your team — helping to protect staff morale, ensure continuity, and maintain outstanding patient access without the constant cycle of recruitment and training.
Clinical safety and data security are at the heart of everything we do. Our services are delivered under robust clinical governance frameworks, with regular audits, clear escalation processes, and full compliance with NHS data protection and patient confidentiality standards — giving you total confidence that your patients are in safe hands.
Who should attend this webinar
This webinar is ideal for General Practice Managers, Business Managers, PCN Managers, and senior administrative staff involved in workforce planning, recruitment, and staff development. It is also suitable for those overseeing training pathways, skill mix optimisation, and the integration of new roles within the primary care team. Whether you’re planning for future staffing needs or looking to make the most of current resources, this session will provide valuable insights and practical strategies.
Host: Ian Jones, PMA
Speaker: Rey Felek, Practice Manager, PMA Trainer & Independent Consultant
