Build the skills and confidence to support people, teams and organisations
The Business Administrator Level 3 Apprenticeship is designed for individuals who want to develop their skills in administration, organisation and business support.
Business Administrators play an important role in the smooth running of an organisation. They support teams and managers, coordinate day-to-day activities, communicate with colleagues and customers, maintain effective processes and help organisations work efficiently.
The apprenticeship combines structured learning with practical workplace experience, allowing learners to develop their skills while carrying out real administrative responsibilities within their organisation.
About the Apprenticeship
Business Administrators support the effective operation of an organisation by providing high-quality administrative and business support.
The role can involve working across different departments and interacting with internal colleagues, managers, customers, suppliers and other external stakeholders.
Throughout the apprenticeship, learners develop the ability to:
- Organise and manage administrative activities
- Manage priorities and workload effectively
- Communicate confidently with colleagues and customers
- Maintain accurate records and information
- Support business processes and improve efficiency
- Identify and resolve routine issues
- Use initiative and make appropriate decisions
- Work effectively as part of a team
- Support colleagues through effective collaboration
- Develop professional and digital skills
Business Administrators are employed across almost every sector, including:
- NHS and healthcare
- Education
- Finance
- Local government
- Charities and voluntary organisations
- Professional services
- Corporate organisations
What You’ll Learn
The apprenticeship develops a broad range of practical skills that can be applied across administrative and business support roles.
Learners will develop knowledge and experience in areas including:
- Business administration
- Organisation and time management
- Communication and stakeholder engagement
- Information and document management
- Digital and office systems
- Business processes
- Problem-solving
- Decision-making
- Customer service
- Continuous improvement
- Professional behaviours
The apprenticeship is designed around the learner’s actual role, meaning new knowledge and skills can be applied directly within the workplace.through live workplace projects, helping learners build confidence while delivering real value to their organisation.
Fees
This apprenticeship is 95% government-funded with a 5% employer co-investment. Please call or email for more information.
If you are an employer with a pay bill over £3 million each year, you will automatically be paying into the apprenticeship Levy. Please call or email for more information.
Further funding information can be found here.
Duration: 18 Months
Location: Workplace
Entry Requirements
It is expected that the learner will be working towards Functional Skills Level 2 or have prior accepted GCSE certificates. Alternatively, learners with long-standing evidence of work to a Level 3 standard may apply if they are supported by their employer and would then follow Functional Skills training alongside the apprenticeship.
It should also be noted that the learner will need to achieve a Level 2 standard in English and Mathematics prior to their End Point Assessment. These are referred to as Functional Skills and during enrolment, learners will be required to complete both Maths and English Initial Assessments and diagnostic tests to assess their level of understanding. If learners are exempt due to prior achievements, certificates must be presented as evidence before enrolment if this is the case, failure to do so will result in learners having to complete Functional Skills.
To be eligible for the apprenticeship learners will need to work a minimum of 30 hours per week and have the support of their line manager and employer. Learners will complete a self-assessment to assess their knowledge, skills and behaviours to ensure they are eligible for the apprenticeship.
This will include a wide range of teaching and learning techniques and styles including one-to-one coaching, discussions and teaching, observations, practical assessments, mentoring, independent research and e-learning. The assigned PMA Tutor/Assessor will use online face-to-face platforms such as Zoom/MS Teams/FaceTime/Skype, as well as periodic workplace visits.
Learners will have access to Aptem, our e-portfolio system that supports monitoring progression throughout the apprenticeship. It is the central system that keeps track of learner assignments, and evidence and holds resources that will support learners to complete the apprenticeship.
Line managers will be key drivers in learner development, importantly in agreeing the unique learning plan and keeping abreast of progress at every step.
The learner will be able to evidence that they spend 6 hours per week on learning/training and that this is:
- Directly relevant to the apprenticeship standard or framework and is teaching new knowledge, skills and behaviours
- The learning is taking place within the apprentice’s normal working hours (paid hours excluding overtime)
Apprentices will be expected to keep a log of all learning activities while working towards the off-the-job requirements of 6 hours per week
Off-the-job activities could include:
- Attending masterclass teaching and learning sessions
- Coaching
- Independent research
- In-house training
- Shadowing
- Industry visits
- Mentoring
- Supervision with employer
- Writing assignments
- Online learning
- Manufacturer training
- Roleplay
- Simulation exercises
- Team meetings that include training
- Completion of reflective journal
Functional Skills are nationally recognised qualifications in English and maths. They are part of a government initiative and designed to improve literacy and numeracy skills across the workforce. Due to this, Functional Skills are a mandatory part of Apprenticeship Standards. Anyone enrolling in an apprenticeship must complete Functional Skills English and Functional Skills maths unless they have already achieved them previously at Level 2 or have GCSEs (or equivalent) in both subjects at Grade C or above. Certificates must be presented as evidence before enrolment if this is the case, failure to do so will result in learners having to complete Functional Skills.
In order to support you in completing Functional Skills, PMA will undertake an initial assessment and diagnostic assessment which will enable its specialist tutors to identify which areas to focus on with you and this will form the basis of a personalised learning plan.
It is important to bear in mind that Functional Skills do require apprentices to sit formal examinations. The team will support you with exam techniques alongside your learning plan and will arrange for the examinations to take place at your workplace.
If you are undertaking a Level 2 apprenticeship, you are required to complete Functional Skills English and maths at Level 1. If however, you complete Functional Skills early, it is a government requirement for PMA to upskill you to Level 2 Functional Skills. If you are undertaking an apprenticeship at Level 3 or higher, then you will automatically be enrolled in Level 2 Functional Skills.
EPA is the name given to a series of tests that an apprentice must complete at the end of their apprenticeship in order to receive their certificate. The EPA confirms apprentices are capable of undertaking the job that they have been trained to do. These tests are undertaken with an external organisation (known as an end point assessment organisation) to remove any bias from the examination process. The employer will choose the end point assessment organisation and PMA will support them to obtain information pertinent to this if needed.
When apprentices enrol on an apprenticeship, they study various units covering a wide range of relevant topics for their job enhancing their knowledge, skills and behaviours. This is often referred to as being ‘on programme’ and apprentices must complete all of the mandatory components of this including Functional Skills where appropriate.
Once this is completed, it is at this point the employer, after discussion with their apprentice and PMA, ‘signs off’ their apprentice as ready for EPA. This decision process is known as the ‘gateway’ to End Point Assessment.
The apprentice must be assessed by a minimum of 2 different assessment methods and the methods used will be the ones most relevant to the job.
| End-point assessment methods | Duration | Grading options |
| Multiple choice test | 45 minutes | Fail/Pass |
| Demonstration of practice | 100 minutes | Fail/Pass/Distinction |
| Professional discussion underpinned by a portfolio of evidence | 60 minutes | Fail/Pass/distinction |
