The team leader/supervisor apprenticeship is ideally suited for colleagues taking their first step into line management, or those with some experience in managing a team or project. Roles you can progress into include service manager, team leader, project manager, practice manager and business development manager.

Over an 18 month period, you will focus on building the skills and knowledge you need to be an effective leader as well as have the opportunity to gain a nationally recognised qualification in leadership and management.


This apprenticeship is 95% government-funded with a 5% employer co-investment. Please call or email for more information.

If you are an employer with a pay bill over £3 million each year, you will automatically be paying into the apprenticeship Levy. Please call or email for more information.

Further funding information can be found here.


Our Learner has massively increased in confidence. Their staff management has improved and they have learned how to mentor staff and be more involved in the running of the practice than before. Our Learner is even more of a support to management than before and staff also report how our Learner has grown in their job. 


I completed my EPA for the L3 Team Leader/Supervisor apprenticeship course last week. A couple of weeks ago, I attended an interview for a practice manager position at a surgery 3 x bigger than what I am currently working in.  On my way home from the interview, I received a call to say they had been interviewing all day and I was the strongest candidate and was offered the job. I have accepted the position and will be the practice manager of one of the biggest surgeries in SW London. So thank you for everything, I can’t thank you enough for helping me achieve this. This course and yourself have given me the confidence to know that if I put my mind to something, I can achieve it. I never thought at the beginning of this course that I would have applied for a position as a practice manager and the fact that I got the job is amazing. I am so happy to have had you as my tutor as you have been fantastic. You delivered the monthly sessions clearly and always gave me the opportunity to ask questions on anything I was unclear about. As a result, I was able to complete the work you set me.


I owe so much to my course tutor who not only helped me achieve a distinction, she believed in me and helped me gain confidence. I have been very fortunate to have been given a promotion not long after I gained my qualification. Thank you, PMA.

  • Duration: 18 Months

  • Location: Workplace

Entry Requirements

It is expected that the learner will be working towards Functional Skills Level 2 or have prior accepted GCSE certificates. Alternatively, learners with long-standing evidence of work to a Level 3 standard may apply if they are supported by their employer and would then follow Functional Skills training alongside the apprenticeship.

It should also be noted that the learner will need to achieve a Level 2 standard in English and mathematics prior to their End Point Assessment. These are referred to as Functional Skills and during enrolment, learners will be required to complete both Maths and English Initial Assessments and diagnostic tests to assess their level of understanding. If learners are exempt due to prior achievements, certificates must be presented as evidence before enrolment if this is the case, failure to do so will result in learners having to complete Functional Skills.

To be eligible for the apprenticeship learners will need to work a minimum of 30 hours per week and have the support of their line manager and employer. Learners will complete a self-assessment to assess their knowledge, skills and behaviours to ensure they are eligible for the apprenticeship.


This unit will include an initial workplace assessment and one-to-one discussion with the learner and line manager and will cover:

  • Understanding of medical ethics and its impact on a role within a GP practice.

  • Understanding the safeguarding implications of working within a GP practice.

  • A skills-scan to take into account any prior learning which can be credited.


1. Leading & Managing People

  • Understand a range of different leadership styles

  • Understand the role of coaching within the workplace

  • Understand the importance of organisational culture

  • Understand equality, diversity and inclusion in the workplace

  • Understanding people and team management tools

  • Understand Human Resource procedures and legal requirements

  • Understand performance management for individuals

2. Building Relationships & Communications

  • Understand approaches to customer and stakeholder relationship management

  • Understand cross team working

  • Understand the importance of emotional intelligence in the workplace

  • Understand the importance of conflict management in the workplace

  • Understand the different forms of communications and their application

  • Know how to chair a meeting

  • Understand how to manage challenging conversations

3. Operational Management

  • Understand how organisational strategy is developed

  • Know how to effectively implement operational/team plans with the available resources

  • Know how to manage change within a team

  • Understand how data is used in the workplace

4. Project Management

  • Understand the project lifecycle and roles within the project

  • Know how to deliver a project

  • Know how to manage project risks and issues

5. Finance

  • Understand finance related governance and compliance
  • Know how to deliver value for money

  • Know how to set and monitor budgets

6. Awareness of Self

  • Know how to be self-aware

  • Understand inclusivity and unconscious bias

  • Understand different learning styles

  • Understand feedback mechanisms

7. Management of Self

  • Understand approaches to personal development in planning for the workplace
  • Be able to create an effective personal development plan
  • Be able to maintain a continuous professional development log (CPD)

8. Problem Solving and Decision Making

  • Understand problem solving and decision-making techniques
  • Be able to use problem solving techniques to inform decision making

  • Be able to escalate issues when required

Course Delivery

This will include a wide range of teaching and learning techniques and styles including one-to-one coaching, discussions and teaching, observations, practical assessments, mentoring, independent research and e-learning. The assigned PMA Tutor/Assessor will use online face to face platforms such as Zoom/MS Teams/FaceTime/Skype, as well as periodic workplace visits.

Learners will have access to Aptem, our e-portfolio system that supports in monitoring progression throughout the apprenticeship.  It is the central system that keeps track of learner assignments, evidence and holds resources that will support learners to complete the apprenticeship.

Line managers will be a key driver in learner development, importantly in agreeing the unique learning plan and kept abreast of progress at every step.

What is off-the-job training (OTJ)?

The learner will be able to evidence that they spend 6 hours per week on learning/training and that this is:

  • Directly relevant to the apprenticeship standard or framework and is teaching new knowledge, skills and behaviours
  • The learning is taking place within the apprentice’s normal working hours (paid hours excluding overtime)

Apprentices will be expected to keep a log of all learning activities working towards the off-the-job requirements of 6 hours per week.

Off-the-job activities could include:

  • Attending masterclass teaching and learning sessions
  • Coaching
  • Independent research
  • In-house training
  • Shadowing
  • Industry visits
  • Mentoring
  • Supervision with employer
  • Writing assignments
  • Online learning
  • Manufacturer training
  • Roleplay
  • Simulation exercises
  • Team meetings that include training
  • Completion of reflective journal

Functional Skills

Functional Skills are nationally recognised qualifications in English and maths.  They are part of a government initiative and designed to improve literacy and numeracy skills across the workforce.  Due to this, Functional Skills are a mandatory part of Apprenticeship Standards.  Anyone enrolling to an Apprenticeship must complete Functional Skills English and Functional Skills maths unless they have already achieved them previously at Level 2 or have GCSE’s (or equivalent) in both subjects at Grade C or above.  Certificates must be presented as evidence before enrolment if this is the case, failure to do so will result in learners having to complete Functional Skills.

In order to support you in completing Functional Skills, PMA will undertake an initial assessment and diagnostic assessment which will enable its specialist tutors to identify which areas to focus on with you and this will form the basis of a personalised learning plan.

It is important to bear in mind that Functional Skills do require apprentices to sit formal examinations.  The team will support you with exam technique alongside your learning plan, and will arrange for the examinations to take place at your workplace.

If you are undertaking a Level 2 Apprenticeship, you are required to complete Functional Skills English and maths at Level 1.  If however you complete Functional Skills early, it is a government requirement for PMA to upskill you to Level 2 Functional Skills.  If you are undertaking an Apprenticeship at Level 3 or higher, then you will automatically be enrolled to Level 2 Functional Skills.

End Point Assessment (EPA)

EPA is the name given to a series of tests that an apprentice must complete at the end of their apprenticeship in order to receive their certificate. The EPA confirms apprentices are capable of undertaking the job that they have been trained to do.  These tests are undertaken with an external organisation (known as an end point assessment organisation) to remove any bias from the examination process.  The employer will choose the end point assessment organisation and PMA will support them to obtain information pertinent to this if needed.

When apprentices enrol on an apprenticeship, they study various units covering a wide range of relevant topics for their job enhancing their knowledge, skills and behaviours. This is often referred to as being ‘on programme’ and apprentices must complete all of the mandatory components of this including Functional Skills where appropriate.

Once this is completed, it is at this point the employer, after discussion with their apprentice and PMA, ‘signs off’ their apprentice as ready for EPA. This decision process is known as the ‘gateway’ to End Point Assessment.

The apprentice must be assessed by a minimum of 2 different assessment methods and the methods used will be the ones most relevant to the job.

End-point assessment methods Duration Grading options
Presentation with Q&A 50 minutes Fail/Pass/Distinction
Professional discussion underpinned by a portfolio of evidence 60 minutes Fail/Pass/Distinction

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