Incorporating the Operations/Departmental Manager Level 5 Apprenticeship Standard, this course is designed for those already working in an established management role.
It is set at a standard suitable for those who are managing teams or projects and are responsible for achieving operational or departmental goals as part of their organisation’s strategy.
They may be accountable to a more senior manager or business owners. Other responsibilities may include managing change, financial and resource management, talent management, coaching and mentoring.
This apprenticeship is 95% government-funded with a 5% employer co-investment. Please call or email for more information.
If you are an employer with a pay bill over £3 million each year, you will automatically be paying into the apprenticeship Levy. Please call or email for more information.
Further funding information can be found here.
Duration: 15-18 Months
It is expected that the learner will be working towards Functional Skills Level 2 or have prior accepted GCSE certificates. Alternatively, learners with long-standing evidence of work to a Level 3 standard may apply if they are supported by their employer and would then follow Functional Skills training alongside the apprenticeship.
It should also be noted that the learner will need to achieve a Level 2 standard in English and mathematics prior to their End Point Assessment. These are referred to as Functional Skills and during enrolment, learners will be required to complete both Maths and English Initial Assessments and diagnostic tests to assess their level of understanding. If learners are exempt due to prior achievements, certificates must be presented as evidence before enrolment if this is the case, failure to do so will result in learners having to complete Functional Skills.
To be eligible for the apprenticeship learners will need to work a minimum of 30 hours per week and have the support of their line manager and employer. Learners will complete a self-assessment to assess their knowledge, skills and behaviours to ensure they are eligible for the apprenticeship.
This unit will include an initial workplace assessment and one-to-one discussion with the learner and line manager and will cover:
Understanding of medical ethics and its impact on a role within a GP practice.
Understanding the safeguarding implications of working within a GP practice.
A skills-scan to take into account any prior learning which can be credited.
1. Leading People
Understand different leadership styles
Know how to motivate and improve performance
Understand organisational cultures and diversity and their impact on leading and managing change
Know how to delegate effectively.
2. Managing People
Know how to manage multiple teams, and develop high performing teams
Understand performance management techniques, talent management models and how to recruit and develop people.
3. Operational Management
Understand operational management
Understand business development tools.
Understand operational business planning techniques
Knowledge of management systems, processes and contingency planning
Understand how to initiate and manage change by identifying barriers and know how to overcome them.
Understand data security and management, and the effective use of technology in an organisation.
4. Building Relationships
Understand approaches to partner, stakeholder and supplier relationship management including negotiation, influencing, and effective networking
Knowledge of collaborative working techniques to enable delivery through others and how to share best practice
Know how to manage conflict at all levels.
Understand interpersonal skills and different forms of communication and techniques (verbal, written, non-verbal, digital) and how to apply them appropriately.
Be able to chair a meeting and present information
6. Project Management
Know how to set up and manage a project using relevant tools and techniques and understand process management
Understand approaches to risk management
Be able to evaluate the effectiveness of a project
Understand business finance, how to manage budgets and financial forecasting
Know how to set and manage a budget
Understand the methods of financial forecasting
Understand own impact and emotional intelligence
Understand different and learning behaviour styles
Be able to reflect on one’s own working style and performance
Be able to plan activities based on learning styles
9. Management of Self
Understand different approaches to planning own workload
Understand time management techniques and tools, and how to prioritise activities and the use of different approaches to planning, including managing multiple tasks
Know how to plan their own personal development (CPD)
Be able to use time management and prioritisation techniques
10. Decision Making
Understand problem-solving and decision-making techniques, including data analysis
Understand organisational values and ethics and their impact on decision making
Be able to critically analyse and evaluate data
This will include a wide range of teaching and learning techniques and styles including one-to-one coaching, discussions and teaching, observations, practical assessments, mentoring, independent research and e-learning. The assigned PMA Tutor/Assessor will use online face-to-face platforms such as Zoom/MS Teams/FaceTime/Skype, as well as periodic workplace visits.
Learners will have access to Aptem, our e-portfolio system that supports monitoring progression throughout the apprenticeship. It is the central system that keeps track of learner assignments, and evidence and holds resources that will support learners to complete the apprenticeship.
Line managers will be key drivers in learner development, importantly in agreeing the unique learning plan and keeping abreast of progress at every step.
What is off-the-job training (OTJ)?
The learner will be able to evidence that they spend 6 hours per week on learning/training and that this is:
- Directly relevant to the apprenticeship standard or framework and is teaching new knowledge, skills and behaviours
- The learning is taking place within the apprentice’s normal working hours (paid hours excluding overtime)
Apprentices will be expected to keep a log of all learning activities working towards the off-the-job requirements of 6 hours per week.
Off-the-job activities could include:
- Attending masterclass teaching and learning sessions
- Independent research
- In-house training
- Industry visits
- Supervision with employer
- Writing assignments
- Online learning
- Manufacturer training
- Simulation exercises
- Team meetings that include training
- Completion of a reflective journal.
Functional Skills are nationally recognised qualifications in English and maths. They are part of a government initiative and designed to improve literacy and numeracy skills across the workforce. Due to this, Functional Skills are a mandatory part of Apprenticeship Standards. Anyone enrolling to an Apprenticeship must complete Functional Skills English and Functional Skills maths unless they have already achieved them previously at Level 2 or have GCSE’s (or equivalent) in both subjects at Grade C or above. Certificates must be presented as evidence before enrolment if this is the case, failure to do so will result in learners having to complete Functional Skills.
In order to support you in completing Functional Skills, PMA will undertake an initial assessment and diagnostic assessment which will enable its specialist tutors to identify which areas to focus on with you and this will form the basis of a personalised learning plan.
It is important to bear in mind that Functional Skills do require apprentices to sit formal examinations. The team will support you with exam technique alongside your learning plan, and will arrange for the examinations to take place at your workplace.
If you are undertaking a Level 2 Apprenticeship, you are required to complete Functional Skills English and maths at Level 1. If however you complete Functional Skills early, it is a government requirement for PMA to upskill you to Level 2 Functional Skills. If you are undertaking an Apprenticeship at Level 3 or higher, then you will automatically be enrolled to Level 2 Functional Skills.
End Point Assessment (EPA)
EPA is the name given to a series of tests that an apprentice must complete at the end of their apprenticeship in order to receive their certificate. The EPA confirms apprentices are capable of undertaking the job that they have been trained to do. These tests are undertaken with an external organisation (known as an end point assessment organisation) to remove any bias from the examination process. The employer will choose the end point assessment organisation and PMA will support them to obtain information pertinent to this if needed.
When apprentices enrol on an apprenticeship, they study various units covering a wide range of relevant topics for their job enhancing their knowledge, skills and behaviours. This is often referred to as being ‘on programme’ and apprentices must complete all of the mandatory components of this including Functional Skills where appropriate.
Once this is completed, it is at this point the employer, after discussion with their apprentice and PMA, ‘signs off’ their apprentice as ready for EPA. This decision process is known as the ‘gateway’ to End Point Assessment.
The apprentice must be assessed by a minimum of 2 different assessment methods and the methods used will be the ones most relevant to the job.
|End-point assessment methods||Duration||Grading options|
|Project proposal, Presentation with Q&A||60 minutes||Fail/Pass/Distinction|
|Professional discussion underpinned by a portfolio of evidence||60 minutes||Fail/Pass/Distinction|
Join our vibrant community of over 50,000 today and benefit from our services
As a PMA member, you will benefit from regular news and updates on key issues and regulatory changes that affect GP practices. You will gain access to exclusive training and events that ensure you maintain currency of knowledge and skills. You will have the opportunity to meet and network with your peers from around the UK.