The PMA Members Council is a collection of the most innovative and progressive managers and critical thinkers brought together from across the health and social care sectors.

The principal purpose of the PMA Members Council is to ensure that the PMA’s membership and professional standards are maintained and applied to the required criteria, so that PMA adds to the professional standing and recognition of those working in the non-clinical areas of health and social care. PMA professional membership provides this validation and recognition.

The PMA Members Council will also ensure the PMAs educational programmes and services are mapped to the operational and strategic needs across all those who work in the health and social care sectors. They will support the work of the PMA to ensure we provide members with opportunities for continuous professional development.

Tracy Dell

PMA Members Council, Chair

Tracy has been employed as a Practice Manager since 2003. She has over twenty years of healthcare management experience in general practice, primary care, secondary care and the voluntary sector.

Tracy works as an associate manager for Calderdale Clinical Commissioning Group, Pennine GP Alliance and the Local Medical Committee leading on GPFV, practice management development and the Releasing Time for Care programme. She also provides independent management consultancy services and delivers training and has worked in Lancashire, Yorkshire, Liverpool and Glasgow supporting GP practices, CCGs, LMCs and other primary care organisations.

Her main areas of interest are; collaborative working, practice management development, optimising the use of IT systems, improving efficiencies and streamlining work processes. She is also a trustee for the Calderdale Carers Project and an advocate for the support and care of our military veterans.

Sheinaz Stansfield

PMA Members Council Member

Sheinaz Stansfield is a Managing Partner at Oxford Terrace and Rawling Road Medical Group, a multi-award winning practice in Gateshead. She is also Director of Transformation for Birtley & Central Gatesehad PCN. 

She trained as a nurse and health visitor and has held senior management roles in commissioning and provision of health services in the Northeast. She became a Practice Manger in 2008 and as PBC OD lead; she supported the set-up of NHS Gateshead CCG and then elected as the Practice representative on the NHS Newcastle Gateshead CCG Governing Body.

At a national level, she is a Development Advisor with NHSE Time for Care Team, Access Improvement Programme and board member of the NHS Confederation, which facilitates her passion for Quality Improvement, Nurse & Practice Manager development, workforce redesign, patient involvement and addressing health inequalities. 

Denise Smith

PMA Members Council Member

I have worked for the NHS/Primary Care for 19 years, prior to that I worked in the Banking Industry.

I have strong leadership, drive and management skills and the ability to bring out the best in each member of staff. It was a measure of my determination and forethought that we proudly achieved Outstanding by the CQC in 2018. I believe Communication is key to making PCNs work.

I manage the SMASH PCN together with the Clinical Director. There are 7 GP practices/approx 70,000 patients in our PCN. I co-Chair the SMASH PCN board meeting and Chair an additional Practice Managers meeting.

I am proud to part of the team at PMA Practice Managers Association and look forward to playing a part in their vision moving forward. The support that the PMA can provide to Practice Managers is invaluable.

Reshma Rughooputh

PMA Members Council Member

Reshma has been a Practice Manager for 7 years, managing a private GP Practice in London and thoroughly enjoys her work in healthcare.

Her latest success includes having recently achieved UKAS accreditation for Covid-19 testing.

In recent years, Reshma realised that although the NHS is vastly resourceful, private practices have been looked upon and is in pursuit of ensuring the same resources are made available to the private sector.

Mairead Roche

PMA Members Council Member

Mairead originally trained and worked as a nurse (RGN) and has been working as a Practice Manager for over 20 years.

As well as managing a busy inner London Practice, she is a trained teacher and works for Camden CCG as their Non-Clinical Staff Training Lead.

She has designed and delivered a full training programme to cover all CQC and Contractual Requirements. Recently, and in response to the new roles outlined in the GPFV, I have designed and delivered training to help develop the role of the non-clinician.

Mairead is also a trainer for the RCGP and teaches adult students working towards The City and Guilds Certificate in Medical Administration.

Paul Dodd

PMA Members Council Member

Paul has over 30 years’ experience of working in the National Health Service. Initially from an early career in nursing through to senior management.

After running several NHS projects, he settled into a career Risk Management, expanding into the wider Governance agenda, leading the NHS Trusts he worked for to the highest levels of compliance and accreditation with inspecting bodies such the CQC and NHS Litigation Authority.

Since leaving the NHS Paul has worked on several Risk and Governance related projects, run workshops on various Risk and Governance topics, written training programs and provided advice and support.

Paul brings a wealth of experience in Risk and governance across various sectors at senior management level.

Eloise Poynter

PMA Members Council Member

Eloise has worked in Practice Management roles in the South West for nearly 20 years. In that time she has relocated a practice to new premises, lead on CQC inspections, carried out a merger and played a key role in setting up a covid vaccination service that delivered over 130,000 covid vaccinations.

She has a degree in Health Studies and an MSc in Management.

Eloise currently works in a practice support role for the largest GP Federation in England supporting 77 practices, primary care networks and localities.
She has a particular interest in practice resilience, improving access to services and supporting new and mid career Practice Managers.

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As a PMA member, you will benefit from regular news and updates on key issues and regulatory changes that affect GP practices. You will gain access to exclusive training and events that ensure you maintain currency of knowledge and skills. You will have the opportunity to meet and network with your peers from around the UK.

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